Refund Policy

Project Refund Policy Explanation

I. Basic Policy Content

The consultation fee also serves as a deposit for the client to handle the following projects:

• Immigration application
• Purchase real estate, wineries, and farms
Business and tourist visas, etc.

If the transaction ultimately fails, ZM Consulting Group will deduct a portion of the consulting fee based on the specific circumstances of each transaction, and refund the remaining amount to the client.

II. Specific Circumstances Regarding "Transaction Failure"

The policy does not list all situations, but it typically includes the following common scenarios:

• The customer voluntarily withdraws the application for personal reasons (e.g., no longer wishes to proceed).
• Immigration or visa application officially rejected
• When purchasing or acquiring a winery or farm, if significant issues are discovered during due diligence (such as unclear property rights or environmental problems), the client may decide to withdraw from the transaction.
• Due to sudden changes in overseas policies, the original plan could not be continued.
• The transaction failed due to reasons attributable to ZM Consulting (such as service delays or incorrect information).

It should be noted that:

• If the customer changes their mind, it is generally considered a "transaction failure" and a refund is possible, but a certain fee will be deducted.
• If the failure is due to ZM Consulting's fault, the client has the right to request a full refund of all fees.

III. Specific Explanation Regarding "Deduction of Partial Consulting Fees"

This part is not given a fixed figure or percentage in the policy; instead, it is determined by the company based on the actual progress of each transaction. To make it clearer for clients, the company typically considers the following points in practice:

• Stages of service delivery
for example:
• If no substantive work has started, the deducted fees will be minimal (e.g., 5%-10%).
• If you are already compiling materials and preparing your application, a medium percentage will be deducted (e.g., 20%-30%).
• If an application has been formally submitted, the deduction percentage will be increased accordingly (e.g., 30%-50%).
• Third-party fees already incurred
These fees include: consular visa fees, translation fees, notarization fees, assessment fees, etc. If these fees have already been paid to a third party and are non-refundable, the company will deduct these actual expenses before refunding the client, and the remaining amount will then be refunded. The company should provide relevant supporting documentation.
• Capping restrictions
Even after deducting "partial consultation fees," the amount usually does not exceed a certain percentage of the total consultation fee (e.g., no more than 50%), and there will be no situation where most of the money is deducted.

IV. Explanation of the nature of "deposit"

The policy uses the term "deposit" instead of "down payment".

A deposit can be understood as a prepayment. If the transaction is unsuccessful, the remaining amount, except for reasonable deductions, should be refunded.
• A deposit serves as a guarantee; if the customer breaches the contract, the deposit is generally non-refundable.

Therefore, using a "deposit" provides greater protection for customers, and the company cannot refuse to refund the money on the grounds of "customer default".

V. Specific Refund Process (Suggestions)

Although the original policy document did not specify the procedure, according to industry practice, customers can follow these steps to process a refund:

  1. Submit a written application
    Customers submit refund requests to ZM Consulting via email or company system, specifying which transaction was unsuccessful.
  2. Provide necessary materials
    Documents such as contracts and payment vouchers facilitate company verification.
  3. The company issued a detailed deduction statement.
    The company will inform the customer in writing which fees were deducted, the reasons for each deduction, the amount deducted, and the remaining amount to be refunded.
  4. Refund received
    After confirming the deduction details, the company will refund the remaining amount to the customer's original payment account within a reasonable period (e.g., 14 business days or 30 days).
  5. In case of any dispute
    If a customer disagrees with the deduction amount, they can first negotiate with the company. If the negotiation fails, they can file a complaint with the Market Supervision Administration (12315) or resolve the issue through legal channels.

VI. Important Notes

This policy is a unilateral refund policy of the company and is not a specific contract signed with the customer.

Scroll to Top